Mon – Fri 9am – 6pm, Saturday 10am – 1:30pm

FAQs

Here are our frequently asked questions.

The Pass People are a driving school with a difference… well actually a lot of differences! Our skilled Booking Managers will help you to get on the road sooner than ever by using our rapid test booking service. Usual wait times for a driving test can be 3 sometimes 4 months, however we can secure tests only weeks away in the timescale you are looking for.

We also believe that just because you want to pass your test quickly, customer service shouldn’t go by the roadside. We pride ourselves on our customer service above all else and if we cannot deliver you the test date you are looking for, we will refund your deposit with no questions asked.

You can book a course online or by ringing one of our Booking Managers on 0330 174 1399

Our website will help guide you to find the best course for your abilities, alternatively one of our Booking Managers can talk to you about your requirements and recommend the most suitable course.
We understand that picking the right course is not an exact science and we don’t want anyone to feel under pressure to take a test when they don’t feel ready. If you feel you need more hours you can simply ring one of our Booking Managers and they will arrange the extra hours you need.

Customer service is at the heart of everything we do and we will always be on hand to answer any questions you may have. If you have any questions about our courses you will be able to contact us easily by phone on 0330 174 1399, email or social media.

You won’t have to part with hundreds of pounds when booking with ourselves. In order to start the process of getting you on the road we require a deposit of only £145. Once this has been received, one of our Booking Managers will book your theory test or practical test (where applicable) and match you up with one of our DVSA approved driving instructors. Only at this point will the remainder of the balance be due.

Yes! If you are eager to begin your lessons, paying for the course in full will speed things up. The full balance must be paid at least 7 days before your lessons begin, so paying in full from the outset means you’ll be ready to go!

No, not at all. Everyone learns at different paces and in different ways. We also understand that everyone has a different level of experience. If you are nervous, our Booking Managers will help you select the right course for you to ensure you are confident at the time of your test.
All of our top class instructors are trained to adapt the way they teach every individual, to give you the confidence to pass your test regardless of your previous experience.

In the unlikely event that we cannot get you a suitable test then all deposits are 100% refundable.
We hope this won’t be the case but in the event that you fail your test simply get back in touch with one of our Booking Managers and we will help you decide the best route forward; whether it just be booking a re-test or booking another short course. We offer a discount to all returning customers who book a course through us.
No not all all. You can start your lessons before you take your theory test, however you cannot book your practical test until you have passed your theory test. If you would like us to book you a theory test using our rapid test booking service call one of our Booking Managers on 0330 174 1399
We hope that everyone passes first time but as a driving test requires you to apply your own skill and knowledge, it would be impossible for us to guarantee. Your driving instructor will do everything they can to assist you in passing your test, however it is also dependent on you making the most of your lessons and giving 100% to ensure you are ready when the time comes.

Yes! The Pass People specialise in securing early tests. We have a rapid test booking service which allows us to secure tests well ahead of the general public. We will be happy to have one of our Booking Managers work on your behalf to secure you a sooner test.

Once you are matched with a driving instructor they will be on hand to help you schedule your lessons. Just keep them informed of any changes you need to make with as much notice as possible. All our instructors are self employed and last minute cancellations can make it impossible for them to fill the space in their schedule. All instructors will have their own cancellation policy and most require 24-48 hours so you must ensure you are clear on your own instructors’ policy before your first lesson.

Yes! We understand that life throws things at us and you may need to postpone your course at some point. If this is the case simply ring your Booking Manager and they will discuss this with you.

We hope this will never be the case but if you ever feel the need to make a complaint then we would want to speak to you to see how we can resolve it. Simply call one of our Booking Managers on 0330 174 1399.
Alternatively, if you would prefer to put your complaint in writing, please email complaints@thepasspeople.co.uk.